a woman posing on a rooftop

Legal

Refund Policy

We aim to provide a fair and transparent refund process while maintaining the quality and consistency of our services.

Mar 4, 2026

Eligibility for Refunds

Refunds may be issued if a session is canceled by us or if you cancel your booking within the allowed cancellation period. This ensures that both users and instructors are treated fairly.

Non-Refundable Cases

Refunds are not provided for missed sessions, late cancellations, or changes of mind after the session has started. These policies help us manage scheduling and maintain availability for other participants.

Processing Time

Approved refunds are processed within 5–10 business days. The exact time may vary depending on your payment provider or bank.

Rescheduling

Where possible, we encourage rescheduling instead of requesting a refund. This allows you to continue your practice without losing your booking.

Contact

For refund-related inquiries, please contact:
support@solune.com

FAQ

Everything you need to know before you start.

Still have questions? Here are answers to the most common ones that we frequently get asked.

How do I know which experience to book?

Start with what you hope to explore: coaching, light, sound, or a combined sensory experience. If you are unsure, contact us before booking so we can explain the options and help you choose.

Can experiences be combined?
What should I wear or bring?
What will I see and hear?
Are there any safety concerns?
Are there any contraindications?

FAQ

Everything you need to know before you start.

Still have questions? Here are answers to the most common ones that we get.

How do I know which experience to book?

Start with what you hope to explore: coaching, light, sound, or a combined sensory experience. If you are unsure, contact us before booking so we can explain the options and help you choose.

Can experiences be combined?
What should I wear or bring?
What will I see and hear?
Are there any safety concerns?
Are there any contraindications?

FAQ

Everything you need to know before you start.

Still have questions? Here are answers to the most common ones.

How do I know which experience to book?

Start with what you hope to explore: coaching, light, sound, or a combined sensory experience. If you are unsure, contact us before booking so we can explain the options and help you choose.

Can experiences be combined?
What should I wear or bring?
What will I see and hear?
Are there any safety concerns?
Are there any contraindications?